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COMMUNITY PHARMACY AND MANAGEMENT CHAPTER-WISE NOTES ER20-22T
CHAPTER – 1
Community Pharmacy Practice – Definition, history and development of community pharmacy – International and Indian scenarios
CHAPTER – 2
Professional responsibilities of community pharmacists
Introduction to the concept of Good Pharmacy Practice and SOPs.
CHAPTER – 3
Prescription and prescription handling
Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage
Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them
CHAPTER – 4
Communication skills
Definition, types of communication skills
Interactions with professionals and patients
Verbal communication skills (one-to-one, over the telephone)
Written communication skills
Body language
Patient interview techniques
CHAPTER – 5
Patient counselling
Definition and benefits of patient counselling
Stages of patient counselling – Introduction, counselling content, counselling process, and closing the counselling session
Barriers to effective counseling – Types and strategies to overcome the barriers
Patient counselling points for chronic diseases/disorders – Hypertension, Diabetes, Asthma,
Tuberculosis, Chronic obstructive pulmonary disease, and AIDS
Patient Package Inserts – Definition, i mportance and benefits, Scenarios of PPI use in India and other countries
Patient Information leaflets – Definition and uses
CHAPTER – 6
Medication Adherence
Definition, factors influencing non- adherence, strategies to overcome non-adherence
CHAPTER – 7
Health Screening Services in Community Pharmacy
Introduction, scope, and importance of various health screening services – for routine monitoring of patients, early detection, and referral of undiagnosed cases
CHAPTER – 8
Over The Counter (OTC) Medications
Definition, need and role of Pharmacists in OTC medication dispensing
OTC medications in India, counseling for OTC products
Self-medication and role of pharmacists in promoting the safe practices during self-medication
Responding to symptoms, minor ailments, and advice for self-care in conditions such as – Pain management,
Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers,
dental pain, gum swelling)
CHAPTER – 9
Community Pharmacy Management
Legal requirements to set up a community pharmacy
Site selection requirements
Pharmacy designs and interiors
Vendor selection and ordering
Procurement, inventory control methods, and inventory management
Financial planning and management
Accountancy in community pharmacy – Day book, Cash book
Introduction to pharmacy operation softwares – usefulness and availability
Customer Relation Management (CRM)
Audits in Pharmacies
SOP of Pharmacy Management
Introduction to Digital Health, mHealth and Online pharmacies
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